Isreal Duru

As a manager at Old English imo state i Managed daily opening and closing procedures — unlocking, briefing staff, laying out sections, running pre-service checks, cashing up at close, reconciling the till, and securing the premises — maintaining accuracy and discipline across every handover with zero discrepancies. • Oversaw daily and weekly stock checks for the bar and kitchen, identifying variances, communicating low stock to the relevant teams, coordinating with suppliers where needed, and ensuring that the floor never ran short on an item during active service. • Trained and inducted new floor staff, walking each new team member through service standards, table management, customer communication expectations, and health and safety procedures — shortening the time it took new staff to operate independently and confidently. • Managed reservations and walk-in flow simultaneously during busy service periods, allocating tables efficiently, communicating wait times honestly, and organising the floor layout ahead of large group bookings to maximise capacity without compromising the dining experience.Igbo — Native • Maintained full compliance with food safety and health regulations across the front of house at all times, conducting regular checks on hygiene standards, staff presentation, and safe handling procedures and addressing any gaps before they became a formal issue.